Sensitive records protected throughout the retrieval process.
Recupera combines secure technology, controlled access, and disciplined operating procedures to protect confidential records from request intake through final delivery.
Our platform is built for the sensitive information handled by claims, legal, and insurance teams—with SOC 2-audited controls, multi-factor authentication, encrypted file handling, role-based permissions, and clear activity history.
Security practices designed for rigorous review.
Recupera maintains a security and risk-management posture designed to meet the expectations of claims organizations, law firms, carriers, TPAs, and enterprise procurement teams.
- SOC 2-audited controls
- PHI-sensitive handling practices
- Multi-factor authentication
- Role-based access
- Encryption in transit and at rest
- Cybersecurity and errors-and-omissions insurance
- Security documentation available for qualified client review
One controlled environment for requests, records, and decisions.
Recupera brings requests, records, documents, and decisions into one controlled environment. Access is verified, user permissions help control what each person can see and do, sensitive files remain protected, and activity stays connected to the order.
This gives clients greater visibility while preserving the access controls and accountability required for sensitive retrieval work.
Authorized access
Multi-factor authentication helps verify users before they enter the portal and access sensitive matter information.
Role-based permissions
Permissions can be structured around client responsibilities, helping control which users can view information, manage requests, respond to outstanding items, approve decisions, or access sensitive documents.
Protected workspace
Encrypted file handling supports secure work with records, authorizations, invoices, communications, and other confidential matter materials.
Connected history
Request activity, communications, approvals, client actions, Recupera activity, and delivery events remain connected to the relevant order.
Protection built into every stage.
Security does not begin when the records arrive. Recupera applies controls throughout the retrieval lifecycle—helping protect request information, authorizations, subpoenas, custodian communications, approvals, and completed records.
Controlled Access
Multi-factor authentication and role-based permissions help ensure sensitive information remains available only to authorized users.
Protected Documents
Files are encrypted during transmission and while stored, supporting the secure handling of confidential records and matter materials.
Clear Accountability
Request activity, communications, approvals, exceptions, and delivery events remain connected to the order, creating a clear history of the work performed.
Built for the way your team works.
See how Recupera combines secure record handling, controlled access, and complete retrieval visibility for your organization.
For Claims Organizations
Improve oversight across requests, records, approvals, invoices, and outstanding items through one secure retrieval platform.
Explore Solutions for ClaimsFor Law Firms
Securely manage record requests, monitor progress, resolve exceptions, and access completed records by case and order.
Explore Solutions for Law Firms