Services that support the entire record lifecycle.
From preparing and serving the initial request to organizing, searching and reviewing the records received, Recupera provides services designed to support every stage of the process.
Retrieval, procedure and record intelligence—working together.
Our retrieval, procedural and record-intelligence capabilities work together to help your team obtain records sooner, resolve issues faster and turn the final production into information that is easier to understand and use.
Requests are prepared, served and followed through with the correct custodian. Procedural support keeps delivery requirements, service activity and next steps connected to the matter from the outset.
Status activity, exceptions, fee requests and custodian questions are surfaced so the right person can respond. Your team can see where an order stands and what is needed to keep it moving.
Once records arrive, organization, summaries, OCR search and DICOM viewing help teams work through the production. The result is a record set that is easier to navigate, verify and use.
Record Retrieval
Nationwide experience. Better visibility. Faster action.
Recupera manages the complete record retrieval process, from locating the correct custodian and preparing the request through follow-up, exception management, quality review and secure delivery.
Our team is supported by a continuously maintained database of more than 500,000 custodian and facility locations. Each listing may include phone, fax, email and mailing information, submission requirements and practical notes developed through recurring retrieval activity—all working to help requests reach the right place through the right channel.
A More Transparent Retrieval Experience
The Recupera portal gives your team a clear view of active orders, recent activity, completed records and overall service performance.
Client-specific KPI dashboards provide insight into turnaround times, follow-up activity, order volume, outcomes and outstanding actions. This makes it easier to evaluate performance without relying on manual reports or disconnected status updates.
Keep Orders Moving with the Action Center
The Action Center brings the issues requiring your attention into one organized workspace. Your team can quickly respond to:
- Custodian fee requests
- Rejected or incomplete authorizations
- Missing information
- Document corrections
- Custodian questions
- Escalation and order decisions
By shortening the time between an issue being identified and the required decision being made, the Action Center helps prevent avoidable delays, supports faster turnaround and gives each request a better opportunity to reach a successful outcome.
Procedural E-Service
The correct procedure, built into the process.
Procedural requirements can vary by state, jurisdiction, request type and method of service. Recupera’s E-Service engine applies maintained procedural rules and controlled workflows to help ensure each request is prepared and advanced correctly.
The appropriate documents, required parties, notice obligations, service methods and applicable waiting periods are incorporated into the order workflow. Documents are generated and validated before release, while service activity, approvals and statutory holds remain connected to the request.
This structured approach helps reduce procedural errors, prevent unnecessary rework and provide a clear history of how each request was handled.
Medical and Billing Summaries
Let artificial intelligence do the first pass.
High-volume medical and billing records can take hours to review before the most important information becomes clear. Recupera’s AI-assisted summaries transform those records into focused, review-ready information.
The system identifies and organizes important details such as:
- Dates of service
- Providers and facilities
- Diagnoses and procedures
- Treatment history
- Charges and billing information
- Gaps in treatment
- Potentially missing periods or materials
Your team can move quickly to the information most likely to affect the matter while retaining access to the complete underlying records for verification and further review.
Indexing and Record Organization
Receive a usable record set—not a document dump.
Large productions are easier to review when the documents follow a clear and consistent structure.
Recupera can organize records by provider, facility, record category or other relevant divisions, creating a navigable production that makes it easier to locate supporting documentation, compare materials and share records with the broader case or claims team.
OCR and Full-Text Search
Find the information you need faster.
Scanned records are converted into searchable material through optical character recognition.
Authorized users can search across large productions for names, dates, diagnoses, medications, facilities, procedure codes and other important terms—helping reviewers locate relevant pages without manually reading through every document.
DICOM Imaging Viewer
Review diagnostic imaging directly through the Recupera portal.
The embedded DICOM viewer allows authorized users to access diagnostic imaging alongside the related records without waiting for physical discs, installing local viewing software or managing a separate image-delivery process.
Imaging can be reviewed securely through the portal and made available to approved attorneys, adjusters, experts and other authorized participants when needed.
This keeps records, imaging and review tools together in one coordinated environment.
Choose the conversation that fits your team.
Tell us where record retrieval creates the most friction. Recupera will follow up to discuss your needs.
For Claims
Discuss record-dependent claim review, active retrieval friction, and the operating visibility your team needs.
For Law Firms
Discuss retrieval across matters, custodians, supporting documents, and the workflow your legal team depends on.