About Recupera

Record retrieval, rebuilt around follow-through.

Recupera is a technology-enabled record retrieval partner for insurance carriers, TPAs, self-insured organizations, law firms, and claims teams.

We bring request preparation, custodian follow-up, exception resolution, client decisions, and document delivery into one controlled workflow—so clients can see what is happening, what comes next, and where their input is needed.

Prepared correctly Pursued consistently Delivered clearly
Recupera Operating StandardVisibility throughout / Accountability built in
01PrepareRequest ready for submissionChecked
02PursueFollow-up and decisions connectedManaged
03DeliverRecords organized with contextClear
Client visibilityExplore the Portal
Current statusSee where work stands
Next actionKnow what comes next
ResponsibilitySee where input is needed
Our Story

Built for the work between request and delivery.

Record retrieval requires more than sending a request.

Recupera was created to address the operational work that determines whether a record request continues moving after submission. Providers must confirm receipt, requirements must be satisfied, follow-up must remain consistent, and issues such as invoices, rejections, missing authorizations, and custodian-specific requirements must be resolved.

We bring those activities into one managed workflow. Our systems connect request preparation, custodian communication, exception handling, client decisions, secure document processing, and final delivery—giving our team and our clients a clearer view of every request from intake through completion.

01 / The Problem

Too much happens after the request is sent.

A request can stall because of an unanswered follow-up, a provider requirement, an invoice, a rejection, or a decision awaiting client input. Without clear ownership, progress becomes difficult to track.

02 / Our Approach

Every request moves through a structured workflow.

We organize intake, prepare required documents, confirm receipt, maintain follow-up, document provider responses, escalate exceptions, obtain necessary decisions, and manage records through delivery.

03 / The Client Experience

Clear status. Clear ownership. Clear next steps.

Clients can see what has occurred, what is preventing completion, and who owns the next action—without having to reconstruct the history through emails, phone calls, and generic status updates.

From Belief to Practice

The Recupera Operating Model

The operating model translates that founding belief into three connected stages, with responsibility and context carried from preparation through delivery.

Close view of a professional reviewing organized documents
Preparation / Management / Delivery
01

Prepare the request

Record scope, custodian details, authorizations, and subpoena requirements are checked and organized before submission.

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02

Manage the process

Receipt confirmation, follow-up, invoices, rejections, objections, missing information, and partial productions remain connected to the order.

Explore the Client Portal
03

Deliver with context

Records, production details, and request history are securely organized for claims and litigation review.

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The Standard Today

The request is only the beginning.

That founding belief still shapes how Recupera works today. A request begins the process; disciplined follow-through, clear decisions, and organized delivery are what carry it forward.

01 / PREPARE

Start with intention

Record scope, custodian details, authorizations, and packet requirements are organized early so the work begins with clearer ownership.

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02 / PURSUE

Stay accountable to the work

Follow-up, invoices, rejections, missing information, and client decisions remain part of a managed process instead of becoming disconnected threads.

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03 / ACT

Make progress understandable

The Recupera portal is designed to bring status, documents, activity context, and client action items together in one organized place.

Explore the Client Portal
Where We Work

One operating standard across the records our clients rely on.

03

Subpoena Record Retrieval

Request preparation, subpoena packet handling, custodian follow-up, production tracking, and organized delivery.

View Subpoena Record Retrieval
Trust and Controls

Sensitive records require controlled handling.

Recupera uses MFA-protected client access, defined permissions, documented activity, controlled document workflows, and secure electronic delivery.

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SOC 2 Type II badge SOC 2 AuditedIndependent control examination
HIPAA handling badge HIPAA-Aligned HandlingPHI-sensitive handling practices
National Minority Supplier Development Council badge NMSDC-Certified MBECertified minority-owned business
Claims and Litigation Management Alliance member badge CLM Alliance MemberClaims and Litigation Management Alliance
Begin a Conversation

Better visibility. Better follow-through.

Tell us where record retrieval creates the most friction. Choose the conversation that fits your team, and Recupera will follow up to discuss your needs.

Insurance carriers & claims teams

For Claims

Discuss record-dependent claim review, active retrieval friction, and the operating visibility your team needs.

Contact the Claims Team
Law firms & litigation teams

For Law Firms

Discuss retrieval across matters, custodians, supporting documents, and the workflow your legal team depends on.

Contact the Legal Team